Frequently Asked Questions
How long will the survey take?
The survey will take between 30 minutes and one and a half hours depending on the survey being completed.
Are you checking up on me?
No, the Stock Condition Survey is to check on the condition of the major components of your property.
Can you provide me with guidance or information on my repair?
No, we are not responsible for minor repairs or repairs surveys.
Where do you need access to?
We need access to all of the rooms in your home, including the loft space and garden.
Can I have a new kitchen or bathroom?
We cannot give a definitive replacement date for any component during the survey. The information gathered during the survey will be entered into a database and used to identify when replacement is required. When your property is due for renewal work we will contact to you confirming your inclusion with details of what happens next.
Why are you wearing equipment?
It is company policy for us to wear equipment for health & safety reasons. As we are going in and out of a number of occupied and empty properties, we may be wearing face masks, a dust suit and safety glasses.
Can you take your shoes off?
We will wear shoe covers throughout your property when asked, apart from when using our ladder to ensure our safety.
Will I have to be in for the survey?
A responsible adult must be present in the property. If we can't gain access, we cannot assess your home and you may not be included in programmes to upgrade the components of your property, including new kitchens and bathrooms.
What if I can't make the appointment or have special access requirements?
Please let us know as soon as possible to allow us to reschedule our workload. We will try and and be as flexible as possible to fit in with your requirements.
For more information call our Contact Centre on 0808 168 4555.