Covid-19

We continue to follow Government guidelines and our priority remains to support those in vulnerable situations and to ensure the safety of our customers, staff and communities.

We want to reassure you that we are taking careful and considerate steps to ensure both our customers and staff are safe. We appreciate this is a difficult time, but we’re here to listen, support and advise where we can.

Systems update

Following a recent cyberattack, we have most of our systems up and running and are working as normal, despite the extra challenge of Covid-19.

An in-depth investigation is still ongoing, if you have any questions or concerns, our full list of FAQs can be read here, and you can contact our data protection team using dataprotectionteam@flagship-group.co.uk.

We apologise for any inconvenience and will provide further updates following the conclusion of the investigation. You can read our current statement here.