We've made some changes
To help offer more local, personalised services that are designed around you, we’ve made some changes that may mean your housing or repairs providers have changed.
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When you move house, you want to be able to make roots. That’s why we’re waving goodbye to fixed-term tenancies! We now offer assured tenancies, a lifelong agreement, so you can set your mind at ease and turn your house into your home - for life. 🏡 https://t.co/p3CI6LSRZQ
We know that being on hold is a pain, and we're sorry if you have to wait long. But whenever you speak to us, we'll always take time to listen to your query and do all we can to get the best outcome for you. #feedbackfriday https://t.co/2qIhDO2C1z
It’s #NationalWalkingDay – an opportunity to get outside, get moving and appreciate the world around us! Walking just 30 minutes each day can have endless benefits and can help improve both your physical and mental health [THREAD] 👇. https://t.co/aTKSYlMJGN
To help offer more local and personalised services designed around you, we've made some changes at Flagship Homes which may mean your housing or repairs providers have changed. Head to our website to find out what what this might mean for you. https://t.co/XDID8HVVlY https://t.co/XOf69yHAp7
#HappyEaster from Flagship Homes! https://t.co/e2ET54bpIY
That's all folks! We're signing off for the bank holiday weekend. 🌻 Our Customer Service heroes will be here until 7pm tonight and back again at the crack of dawn on Tuesday. Of course, you can still call us on the usual number in case of an emergency. See you next week! 👋 https://t.co/pni0XoGp4z
If you claim #universalcredit, don't forget to update your journal with your new 2021 rent amount - it comes into effect this month. If you're unsure or get stuck along the way, send us a DM and we'll do our best to help! https://t.co/DAIpjeBvvz
6 million UK adults have fallen behind on at least one bill during the pandemic, according to research from @CitizensAdvice. If you need help paying your rent, you can talk to us. We'll do whatever we can to help you get back on your feet. https://t.co/xfYiH2oxqa https://t.co/ZpUa78xSr7
It’s National #TakeAWalkInThePark day! Spending time outside has been found to reduce feelings of stress & improve your overall mood, so make sure to take advantage of the warmer weather & get moving! Where is your favourite place to go for a stroll? #MentalHealth #GetOutside https://t.co/fMcy5i6ycm
Sometimes, #energybills seem like just another thing to think about. Our Energy Team are always looking out for ways to make energy more efficient, and cheaper, for our customers. Find out more 👇 https://t.co/JR9RRvgGcc https://t.co/YRthLaj52v
Covid-19
We continue to follow Government guidelines and our priority remains to support those in vulnerable situations and to ensure the safety of our customers, staff and communities.
We want to reassure you that we are taking careful and considerate steps to ensure both our customers and staff are safe. We appreciate this is a difficult time, but we’re here to listen, support and advise where we can.
Systems update
Following a recent cyberattack, we are now in a stage of carefully controlled recovery and our teams have safely and securely rebuilt our essential systems.
An in-depth investigation is still ongoing, if you have any questions or concerns, our full list of FAQs can be read here, and you can contact our data protection team using dataprotectionteam@flagship-group.co.uk.
We apologise for any inconvenience and will provide further updates following the conclusion of the investigation. You can read our current statement here.