Covid-19 update
As lockdown restrictions ease, we’re pleased to say we’re beginning to reopen our housing and repair services. We want to reassure you that we are taking careful and considerate steps to ensure both our tenants and staff are safe. We appreciate this is a difficult time, but we’re here to listen, support and advise where we can.
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📢 From 5 July, we're changing our name to Newtide Homes! 📢 We're working hard to provide you with a more local service that strengthens our presence in your community, and changing our name is just the start. 🏡 #NewtideHomes Thread 👇 https://t.co/ZIfCykhaeT
Even though we're so close to the end, let's not forget some of those things that we took the time to do over the past year or so. Be kind & stay in touch. This #LonelinessAwarenessWeek we want you to know you’re not alone. #LetsTalkLoneliness https://t.co/4T1xZMOQkS
Our friends Treewise Solutions are in our communities carrying out tree surveys. If you get a text from them, or a knock at the door - don't worry, they're with us! 🌳 If you're ever in doubt, always ask for an ID. For any extra info give them a call: 01228 561000 🌿 https://t.co/J9CL2CyDgP
Keep your 👀 on your letterbox this week - we're sharing some *very* important (and exciting) news with you about some upcoming changes! https://t.co/xrPJ7OYtnM
Uncertainty still looms over whether Covid-19 restrictions will lift on #June21st. So, until we know for sure, find out what you need to know about our service and raising repairs on our website. https://t.co/1IYsob8zYQ https://t.co/KD8Sqf68C4
Happy Friday everyone! Hopefully the weather picks up in time for the weekend. But, even if it doesn't, these kind words from a tenant will keep us smiling all the way to Monday 🌞 #SocialHousing #FeedbackFriday https://t.co/qyMdavTBU1
Our charity partner @_Hopestead has teamed up with @yourownplace to provide our tenants with support on budgeting, debt and managing bills. It will take place over four days, in person or online. There's a range of dates available, so DM us to find out more! https://t.co/OKEA3WWFQc
If you've received a text from us this week about repairs, and you've come to Twitter to find out if it's really us that texted you... Don't worry, it's legit 😎 and well done for checking! Reply with a 'yes' and we'll give you a call back soon. https://t.co/Mmp1zkbpI1
If you're looking for a new job, have you checked out the careers page on the @_FlagshipGroup website? We have vacancies ranging from electricians to IT support to ground maintenance, so maybe your next role is closer than you think! https://t.co/39zBghW34Q https://t.co/VZKVJMWfRe
Look at these lovely words we received from a tenant this week! 😍 We hope you have a fun (and sunny!) bank holiday weekend. Our Customer Services heroes are here to take your calls until 7pm tonight, and they'll be back at 7am on Tuesday. See you then! 👋 https://t.co/dzoGwhwpQl
We've made some changes
To help offer more local, personalised services that are designed around you, we’ve made some changes that may mean your housing or repairs providers have changed.
Systems update
Following a recent cyberattack, we are now in a stage of carefully controlled recovery and our teams have safely and securely rebuilt our essential systems.
An in-depth investigation is still ongoing, if you have any questions or concerns, our full list of FAQs can be read here, and you can contact our data protection team using dataprotectionteam@flagship-group.co.uk.
We apologise for any inconvenience and will provide further updates following the conclusion of the investigation. You can read our current statement here.