Your feedback matters

The most important thing about giving feedback is knowing that you have been listened to, and we love hearing what you have to say. It could be over the phone, face-to-face, replying to a text or taking part in our annual survey - by letting us know how we’re getting on, you help us improve the service we offer.

Your feedback directly shapes our services across the board, whether it relates to housing, estates, anti-social behaviour, repairs or call wait-times, everything we do is designed around you. Here's a snapshot of some of the actions we’ve taken since our last annual survey.

You said

Communication needed to improve in some areas. 

We did

We now have dedicated teams for Shared Ownership and Private Lettings to answer calls and deal with your enquiries.

You said

Cut grass more often

We did

We’ve doubled the amount of grass cuts we do per year, from 8 to 16 – that’s once every two or three weeks.   

You said

You would like us to update a play area in Thetford.

We did

We created a new, exciting play area for local families to enjoy.

You said

Improve the standard of our homes.

We did

We have replaced all bathrooms and front doors in a block of flats for private lettings in Bury St Edmunds.

You said

You would like us to refurbish a communal area in Bury St Edmunds.

We did

We refurbished a drying area by renewing fencing and concrete flooring and installing rotary driers. 

You said

Clean our communal windows more often.

We did

We’ve increased our cleaning schedule to every three months.