Do you need to contact us?

 

General Enquiries Information for Customers:

Flagship Response - Our Call Centre

RFT Services

Open from 7am - 7pm Monday to Friday. 

Freephone 0808 168 4555

Please note, this line is open for emergencies only outside of normal hours

Michael Chaplin House, Station Road, Dereham, Norfolk NR19 1DA
Freephone 0808 168 4555
rft-services.co.uk

Customer Enquiries
  • For any tenancy or rental enquiries, please contact your Housing Officer or call Flagship Response on Freephone 0808 168 4555
  • If you are looking for a Flagship Home please visit our Homes page
  • If you need to request a repair to your home please call Flagship Response on Freephone 0808 168 4555
  • If you are looking for a job with us, please visit our careers page, or email recruitment@flagship-group.co.uk
Our Main Offices

Head Office

31 King Street, Norwich, Norfolk NR1 1PD

Freephone 0808 168 4555

Mildenhall Office

Cedar Lodge, Chiswick Avenue, Mildenhall, Suffolk IP28 7BD

Freephone 0808 168 4555

 

Customer Service Station Opening Times:

Monday: 10.00am - 12.00pm

Thursday: 2.00pm - 4.00pm

Dereham Office

Michael Chaplin House, Station Road, Dereham, Norfolk NR19 1DA

Freephone 0808 168 4555

 

Customer Service Station Opening Times:

Monday - Friday: 10.00am - 4.00pm

 

Media Enquiries Customer Engagement

For any media enquiries, please contact the Communications Team

 

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Telecare - Lifeline Alarms Join our Online Community

Freephone 0808 178 6000 

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Flagship Housing Group Limited, trading as Flagship Homes, is registered under the Data Protection Act (1998) and will only process data according to our stated purpose under that registration.

Flagship Housing Group Limited, trading as Flagship Homes.
Registered Office: 31 King Street, Norwich, Norfolk NR1 1PD
Homes and Communities Agency Reg. No 4651.
Co-operative and Community Benefit Societies Act 2014 - Reg. No 31211R.

National Housing Federation Member. An Exempt Charity.