We hope everything you need is on our website including our Live Chat facility where members of our Response Team are on hand to answer your query between 7am and 7pm Monday to Friday.

But if you would like to contact us in a different way, please see below.

Call us

Response – our Contact Centre is open from 7am - 7pm Monday to Friday. Call Freephone 0808 168 4555.

Outside of these hours, if you have an emergency repair (something which is causing significant damage to your home) you can contact us on the freephone number above.

Email us

Please complete our online form

Click here

Our Offices

Dereham

Monday – Friday, 10am – 4pm

Michael Chaplin House

Station Road

Dereham

NR19 1DA

 

Felixstowe

Mondays 1 - 3pm and Thursdays 10am – 12pm

2 Pine House

Grange Road

Felixstowe

IP11 2JY

How to make a complaint

We aim to provide an outstanding service for our customers. However, we understand that sometimes things go wrong and you may be dissatisfied with the service you have received. We want to put things right together as soon as they come to our attention.

If you remain dissatisfied about the decisions, actions or failures of Flagship or RFT, after we have had the opportunity to put things right, we will handle your issue as a complaint.

You can contact us by using one of the methods above.

Once we receive your enquiry, a member of our staff will investigate the problem and try to find the best way to put things right, ensuring you understand what is happening and when.  

find out more in our complaints policy

Temporary closure of Mildenhall reception

Due to the current refurbishment work taking place at our Mildenhall offices, the reception area will be closed from Monday 3 December for approximately 4 weeks.

If you need to speak to a member of the Housing Team, please call our Response Team on 0808 168 4555.

For any private lettings enquiries, please contact the Private Lettings Team on privatelettings@flagship-homes.co.uk

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