Involving our customers in what we do is really important to us.
We aim to make it quick and easy for you to have your say on what matters most and our approach to engaging with our customers make sure we are always on, always listening.
Spotlight allows us to the opportunity to engage with our customers in their local area on a two-way, demand led basis. The demand can be requested from customers or by Flagship staff working within the local community who identify a concern and utilize an engagement event to see how we can improve our services in the local community.
Given the current Covid-19 restrictions, we are unable to carry out these events.
The Platform is a place where you can digitally share your views and opinions and tell us what matters to you via online surveys.
We will use your comments to help shape services from your perspective, always striving for outstanding customer service in everything we do.
And if you’ve signed up, each time you complete a survey you’ll be entered into a prize draw to win great prizes – what could be simpler?
Commitment to improving customer involvement
We are proud members of customer engagement experts TPAS who help us improve how we involve our customers and the wider community.
Membership means we have access to additional support and advice so by increasing our skills and knowledge we will be able to raise our engagement standards. This reinforces our commitment of giving you the opportunity to influence our work so that we can continually improve the services we offer.
Find out more and join as a tenant here for access to resources and member benefits.
Your feedback is very important to us and helps us to improve our systems and services. Find out how your feedback has changed what we do.