Involving our customers in what we do is really important to us.

We aim to make it quick and easy for you to have your say on what matters most and our approach to engaging with our customers make sure we are always on, always listening

Customer Operations Group

Our Customer Operations Group (COG) scrutinise and improve the way we work and influence the decisions made by our Board. It is made up of six Flagship customers and four members of staff.

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The Platform

The Platform is a place where you can digitally share your views and opinions and tell us what matters to you via surveys, interactive tasks and online discussions.

We will use your comments to help shape services from your perspective, always striving for outstanding customer service in everything we do.

And if you’ve signed up, each time you complete a survey you’ll be entered into a prize draw to win high street vouchers – what could be simpler?

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Your Feedback

Your feedback is very important to us and helps us to improve our systems and services. Find out how your feedback has changed what we do.

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