Involving our customers in what we do is really important to us.

We aim to make it quick and easy for you to have your say on what matters most and our approach to engaging with our customers make sure we are always on, always listening

Customer Operations Group

Our Customer Operations Group (COG) scrutinise and improve the way we work and influence the decisions made by our Board. It is made up of six Flagship customers and four members of staff.


Make the way we work together work for you

Flagship has welcomed the NHF Together with Tenants draft plan which was published in February. We are inviting our customers to submit their feedback on the plan. You can take part in the National Housing Federation's survey here.

Together with Tenants will help shape the way that housing associations listen to their customers now and in the future. That’s why we believe the plan is so important and why we are asking you all to take part in the national consultation.

We hope you can take part and work with us to improve our approach to resident engagement.

The Platform

The Platform is a place where you can digitally share your views and opinions and tell us what matters to you via surveys and interactive tasks.

We will use your comments to help shape services from your perspective, always striving for outstanding customer service in everything we do.

And if you’ve signed up, each time you complete a survey you’ll be entered into a prize draw to win high street vouchers – what could be simpler?

visit the platform

Commitment to improving customer involvement

We are proud members of customer engagement experts TPAS who help us improve how we involve our customers and the wider community.

Membership means we have access to additional support and advice so by increasing our skills and knowledge we will be able to raise our engagement standards. This reinforces our commitment of giving you the opportunity to influence our work so that we can continually improve the services we offer.

Find out more and join as a tenant here for access to resources and member benefits.

Your Feedback

Your feedback is very important to us and helps us to improve our systems and services. Find out how your feedback has changed what we do.

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