The most important thing to us is to make sure that your views count and that you know we have listened.

Here are some of the most recent changes we have made in taking action on our customers' feedback.

 

You Said

You were waiting too long for repairs.

 

We Did

We have focused more resource into reducing the amount of repairs in our system, so that we can get to you quicker in future.

You Said

You didn’t understand our shared ownership property arrangement.

 

We Did 

Now we are making it clear when customers sign up what’s part of the agreement and what isn't, with new brochures and guidance from the start.

You Said

Some of you told us you got cut off when you called our Response contact centre.

 

We Did

We were able to iron out a bug in our system that we didn’t know was there.

You Said 

You didn’t know when we would be coming to carry out your repairs.

 

We Did

Implement text messaging to make sure that you know how long to expect to wait for your repair.

We want to make sure you have the opportunity to tell us what you think and influence the way that we deliver our services.

Simply text “Flagship” to 66099 and share your views to help us improve and learn in all that we do.

(Please note this number is for feedback only, please do not use this number for service requests and enquiries – call Flagship Response on 0808 168 4555)