We’ve made some changes to the way we work, to help offer a better service to our customers, listening to you to improve what we do. Our Shared Ownership team are dedicated to helping you with your tenancy, your rent, and your home.

We know life isn’t always straight forward, so if you are experiencing difficulties paying your rent, please let us know as soon as you can. We are here to help.

Set up a Direct Debit

Direct Debit is one of the simplest ways to pay your rent. It is easy to set up, it's more convenient and gives you greater control over your money.

Pay over the phone

You can pay your rent over the phone by using our automated service or speak to one of our Customer Service Advisors.

Social Housing Tenant?

If you’re looking to pay your rent, don’t worry, we’ll get you to the right place. 

Service charges

Depending on the home you have, you may be asked to pay a service charge in addition to your rent. The service charge is different from your rent because it is used to pay for any services or benefits that are shared between you and your neighbours. Refer to your tenancy agreement for details of the services included. If you think you will have problems making a payment or have any questions about your rent please contact your Housing Officer.

Here are some other helpful websites

  • Advice Guide - online money help from the Citizens Advice Bureau.
  • Civil Legal Advice - Check to see if you are able to get free and confidential advice as part of legal aid.
  • StepChange Debt Charity - a registered charity offering free, confidential advice and support to anyone who is worried about debt.
  • HM Revenue & Customs - find out more about the tax credits and benefits you may be entitled to.
  • EntitledTo - find out exactly what tax credits and benefits you are entitled to by filling in this online form.
  • National Debtline - free debt advice and support for people with money worries and debt problems.
  • The Money Charity - is a national money education charity which aims to help people handle their money well
  • AdviceUKAdviceUK is the UK's largest support network for free, independent advice centres. 
  • Christians Against Poverty - Free local services, run through local churches, to help tackle poverty.

Additional help with housing costs - Discretionary Housing Payments

In special circumstances local authorities can make a Discretionary Housing Payment to give extra help with rent. If the amount you get from Universal Credit or Housing Benefit is not enough to meet your rent, you can apply for a DHP.

If you have rent arrears that are preventing you from moving to a more affordable property or you want to move but can't afford the rent deposit, rent in advance or moving costs, your local authority can help with DHP.

Each application is assessed based on the applicant's individual circumstances - to find out more visit your local authority's website and look for discretionary payments.