Paying your rent and any charges should be your top priority, and regardless of how you pay, you are responsible for ensuring that these are paid in full, and on time.
Non-payment of rent, service charges or any other charge could lead to us obtaining a County Court Judgement against you and/or you losing your home.
You can find information on this page about paying your rent, universal credit & benefits, money advice, and how to check your rent statement.
Changes to how you manage your account
We have made some changes to the way you manage your account.
You do not need to log into your account now to pay your rent. However, you will need to register to create a new account or log into your existing account to view your rent statement.
Pay your rent online
It is quick and easy to pay your rent online. You just need your agreement reference number and your postcode.
Other payment methods
For other payment methods and to set up a direct debit, where your rent is paid to us on a regular basis, see below.
See your rent statement
Viewing your rent statement is quick and easy. It allows you to check it whenever you like. You just need to register with us initially and then each time you want to see your rent statement you will need to log in.
Direct Debit is one of the simplest ways to pay your rent. It is easy to set up, it's more convenient and gives you greater control over your money.
Have your agreement reference number and debit card to hand, you can use our automated service or speak to one of our Customer Managers by calling us.
We offer a swipe card to pay you rent, in association with Allpay. It’s quick and free to use at any Post Office or Paypoint outlet. Contact us for more information.
Depending on the home you have, you may be asked to pay a service charge in addition to your rent. The service charge is different from your rent because it is used to pay for any services or benefits that are shared between you and your neighbours. Refer to your tenancy agreement for details of the services included. If you think you will have problems making a payment or have any questions about your rent please contact your Housing Officer
Rent free weeks
The next rent free weeks are (if applicable to you):
24 December 31 December 25 March 2019
You may only take advantage of these weeks if you have a clear rent account. If there are arrears on your account you must continue to make payments in line with your agreement or the terms of your court order..
We have a new role of Financial Support Officer within our Housing Teams to provide you with free advice and support.
Our Financial Support Officers can offer help and for both new and existing customers advice on a range of issues, such as:
- Welfare Benefit Advice
- Referrals to support agencies
They can also advise you how to access a range of benefits such as housing and Council Tax Reduction. Alternatively, you can calculate what you may be entitled to using a benefits calculator.
To contact your Financial Support Officer call 0808 168 4555 or email firstname.lastname@example.org
The earlier you contact us, the better.
- Try to gather together as much information about your income and outgoings as you can.
- Check to see if you are entitled to any extra help through benefits.
Depending on your individual circumstances, we can:
- Set up affordable and achievable payment arrangements to manage your rent arrears.
- Support you to complete and manage claims for benefits, including Universal Credit.
- Assist you to claim discretionary housing payment from your local authority (to help cover housing costs).
- Advise you on support agencies in your area and assist with referrals, if required.
Here are some other helpful websites:
- Advice Guide - online money help from the Citizens Advice Bureau.
- Civil Legal Advice - Check to see if you are able to get free and confidential advice as part of legal aid.
- StepChange Debt Charity - a registered charity offering free, confidential advice and support to anyone who is worried about debt.
- HM Revenue & Customs - find out more about the tax credits and benefits you may be entitled to.
- EntitledTo - find out exactly what tax credits and benefits you are entitled to by filling in this online form.
- National Debtline - free debt advice and support for people with money worries and debt problems.
- The Money Charity - is a national money education charity which aims to help people handle their money well
- AdviceUK - AdviceUK is the UK's largest support network for free, independent advice centres.
- Christians Against Poverty - Free local services, run through local churches, to help tackle poverty.
Shared ownership customers
If you are a Shared Ownership customer you may be entitled to help with your money. Local authorities provide a service to find out if you can claim for financial support for the rent part of your lease.
Get in touch with your local authority to find out more.
Additional help with housing costs - Discretionary Housing Payments
In special circumstances local authorities can make a Discretionary Housing Payment to give extra help with rent. If the amount you get from Universal Credit or Housing Benefit is not enough to meet your rent, you can apply for a DHP.
If you have rent arrears that are preventing you from moving to a more affordable property or you want to move but can't afford the rent deposit, rent in advance or moving costs, your local authority can help with DHP.
Each application is assessed based on the applicant's individual circumstances - to find out more visit your local authority's website and look for discretionary payments.